PICK&GO ECOSYSTEM · HQ COMMAND

Live Pulse · 100 Merchants

89 active now · 4 cities · UAE + KSA · all systems nominal

New Build Assign Lead

Ecosystem KPIs

Merchants

100live

+8 this month · 7 in build

GMV (30D)

14.2M

+18.4% vs prev period

MRR

284K

+12% · NRR 118%

Live Orders

847

processing now

Support Tickets

42

3 urgent · 14 SLA-at-risk

New Leads

12queued

+5 today · 4 referrals

Ecosystem Pulse · Live

View Operations

Orders / min

142

Avg Prep Time

9.8min

Active Drivers

218

Customer Wait

4.2min

Support ticket opened · Saj Express

—13:06

Build step 9 completed · Operation Falafel

—13:04

New lead · Allo Beirut

—13:03

Support ticket opened · Manousheh House

—12:59

Support ticket opened · Manousheh House

—12:58

New lead · Sushi Den

—12:55

New lead · Sushi Den

—12:54

Order placed at Sushi Den

568.9512:53

New lead · La Maison

—12:51

Support ticket opened · Wok This Way

—12:47

SLA breach warning · Sushi Den

—12:45

SLA breach warning · Pinza! Pizza

—12:44

Support ticket opened · La Maison

—12:42

Support ticket opened · Crepe Studio

—12:39

Attention Queue

9 items

Payment processor down · Network Intl

Affecting 14 merchants · 18 min ago

SLA at risk · Burger Lab Dubai Mall

Prep time 24 min (target 15) · 2h trending

Handover pending · Bait Al Mandi

Awaiting owner e-signature · 1d 4h

Churn risk · Karak Garage

Orders down 38% · last login 8 days

5 new leads unassigned

Avg wait 14h · oldest 22h

2 trade licenses expiring < 30 days

La Maison · Spice Trail

Build Queue

BM

Bait Al Mandi · Sharjah

Step 12/14

·Layla H.

KG

Karak Garage · Abu Dhabi

Step 10/14

·Omar S.

SD

Sushi Den · DIFC

Step 7/14

·Layla H.

LM

La Maison · JBR

Step 5/14

·Mariam K.

ST

Spice Trail · Riyadh

Step 3/14

·Omar S.

Top Merchants · 30D

01

French Bakery LLC

Dubai · 8 branches · Pro

1.84M

+22%

02

Burger Lab

Dubai · 5 branches · Enterprise

1.52M

+18%

03

Operation Falafel

Multi · 12 branches · Enterprise

1.21M

+9%

04

Allo Beirut

Sharjah · 3 branches · Pro

980K

+14%

05

Pinza! Pizza

Dubai · 2 branches · Pro

764K

+6%

System Health

API Core

99.98%42ms

Payment Gateway A

99.94%118ms

Network Intl Processor

87.20%timeout

WhatsApp Business

99.99%340ms

Maps & ETA Engine

98.71%295ms

SMS Gateway

99.91%1.2s

Push Notifications

99.97%68ms

GMV by Emirate · 30D

Detailed report

Dubai

8.4M

Abu Dhabi

3.2M

Sharjah

1.4M

Riyadh (KSA)

1.2M

Ajman + RAK

420K